Prioritizing Customer Satisfaction at Summit Steel and Mfg.
Customer Service is a key factor to the success or failures related to any business. This important function has a substantial influence that insures your products are on time, meet all quality requirements, in a friendly and supportive manner. A great example of superior customer service is at the foundation of what Summit Steel and Manufacturing provides customers every day. Striving to make your business decision in whom you purchase from, easy and one that you will appreciate related to the time and money that you invested with your supply base. Our infrastructure allows an assigned customer service/planner, to personally monitor your orders. Communications is very important and to ensure consistency, Daily production/planning meetings occur related to the progress and real time status of all orders. This keeps all things related to the process at the forefront. Our customer service department has their finger on your order/product everyday and can provide quick and accurate status updates at any point. We strive to meet and surpass your expectations to build a long term relationship base on our performance and your satisfaction.
Brian Reed is the Vice President of Sales and Business Development at Summit Steel & Manufacturing Inc.